Webhuk ERP Support • Helpdesk • Training • Implementation

Customer support that helps your team run operations with confidence.

Webhuk is built for SMEs that need reliability, clarity and quick resolution. Whether you’re onboarding, fine-tuning workflows, or handling day-to-day questions, our support team is designed to keep your operations moving.

Request Support Guides & Docs System Status
Ticket & email helpdesk Onboarding & training Implementation assistance
Response clarity
Actionable steps, not generic replies.
Operational safety
Guided changes to reduce risk.
Support designed for SMEs

Faster adoption happens when support understands your workflow, your users and your reporting needs.

How we handle support support@webhuk.io
1
Understand the impact
We confirm priority, module and affected users.
2
Provide a clear fix path
Steps, screenshots guidance, or a scheduled call if needed.
3
Prevent repeat issues
Process tips and admin recommendations for stability.
Support Channels Security Controls Pricing / Quote
Support Channels

Choose the fastest channel for your request

From quick “how-to” questions to implementation assistance-select the channel that matches urgency.

Ticket & Email Support
For detailed issues, screenshots, and step-by-step resolution with proper tracking.
Typical response: within 24 hours
support@webhuk.io
Live Chat
Best for quick clarifications and "where do I find this?" questions during working hours.
Mon-Fri (Business hours)
Timezone: GMT (adjust for your region)
Help Center / Guides
Step-by-step tutorials for modules, workflows, and common tasks. Available anytime.
Browse Guides
Onboarding & Training
New team members or new modules? Get guided setup, workflow alignment, and user training.
One-on-one sessions (scope based)
Request Support Now Request Pricing
Reliability

Built for stability-supported with transparency

Reliability is not just uptime-it’s clear communication, safe changes, and predictable maintenance.

System monitoring
Live incident updates and service visibility through the status page.
View System Status
Security-first support
Guided changes for roles, approvals, and admin controls to reduce risk.
Security & Admin
Continuous improvement
Product updates that improve usability, workflows and reporting over time.
Product Updates
Request Support

Submit a support request and we will respond with next steps

Share your module, urgency and a short description. Add screenshots if you are emailing support@webhuk.io.

For faster resolution, include

A few details help us solve issues without back-and-forth.

What to mention Saves time
1
Module & action
Example: Inventory → GRN approval, Sales → quotation conversion.
2
Urgency level
Is it blocking operations or a planned improvement?
3
Evidence
Error text, screenshot, time of incident, user role.
Direct support email
support@webhuk.io
Use email for attachments/screenshots.

Support request form

Replace the endpoint URL below with your backend handler.

Please enter your name.
Please enter a valid email.
Please enter your phone number.
Please select a service.
Please select priority.
Please write your message.
Email Support Live Demo
FAQ

Support questions SMEs ask most

Quick answers to keep your team moving.

Submit the support form with Critical priority and include the module, user role, and what is blocked. If available, attach screenshots via email to support@webhuk.io.

Yes. We provide onboarding help for setup, roles, workflows, and module training. Training can be planned department-wise for smoother adoption.

Use the guides section for step-by-step tutorials and documentation. It is available 24/7 for self-serve help.

You can review uptime and incident updates on the System Status page. For planned maintenance, we recommend monitoring the status updates.
Request Support Request Pricing
Request Support Email Support Live Demo